Entrance + Exit Counseling

First time borrowers of the Federal Direct Student Subsidized and Unsubsidized loans are required to complete loan entrance counseling. Loan entrance counseling should take you 30-45 minutes to complete.

http://www.studentaid.gov/

• Complete Direct Loan Entrance Counseling

Exit Counseling

Exit counseling is required when you are no longer enrolled at least 1/2 For most students, you will complete exit counseling when you graduate. After you have submitted the 'Exit Counseling' the results can take up to 24 hours before DeHart Technical School is notified.

• Complete Direct Loan Exit Counseling

• Review Loan Repayment and Forgiveness options and resources

For comprehensive information regarding your federal student loans, log onto your studentaid.gov account to view.

Student Loan Ombudsman

Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices.

The Ombudsman Office is a final resource after individuals look for help through other customer service avenues. Before contacting the Ombudsman, borrowers concerned about student loans should contact their loan holder or visit our web site for further information. Current students should contact their financial aid office first.

When contacting the Ombudsman Office, be ready to:

• Identify the problem and the reason behind it
• Define expectations
• Describe actions already taken to resolve the problem
• Supply Documentation to support your position

Other contact options are:

Mail:

FSA Ombudsman Group Mailing Address

U. S. Department of Education
FSA Ombudsman Group
830 First Street, N. E., Mail Stop 5144
Washington, D.C. 20202-5144

FSA Ombudsman Group Contact Information

Phone: 202-377-3800 (Toll) Washington DC - Financial Aid Professionals should use this number

Phone Toll Free: 1-877-557-2575 (Best used to initiate a Case)

TDD: 202-377-3800

Fax: 202-275-0549

Email: fsaombudsmanoffice@ed.gov

Website: http://StudentAid.gov/ombudsman